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Terms & Conditions

TERMS AND CONDITIONS

This page together with our Privacy Policy , Website Terms of Use and Cookies Policy gives you information about us and contains the legal terms on which we sell any products listed on our website. (For more information, please see our website).

1 General conditions

(a) These conditions will apply to the sale and supply of any product listed on our website. Please read them carefully before ordering products from our website. By ordering any of our products, you agree to be bound by these terms and the other documents referred to herein.

(b) We recommend that you print and retain a copy of these terms for future reference.

(c) Please click the 'Checkout' button at checkout if you agree to these terms and conditions. If you refuse to accept these conditions, you cannot order products from our site.

(d) From time to time we may change these terms (see clause 7 below). Each time you place an order, please check these conditions to ensure that you understand the terms that will apply at the time of placing the order. These terms were last modified on August 12, 2020.

(e) These terms, and any contract between us, are written in the English language only.

2 Information about us

(a) The website is managed by EVAFLOR SA We are a public limited company with a board of directors registered with the Paris Trade and Companies Register under number 32858181400048, and whose registered office is located at 68 RUE BAYEN 75017 PARIS. Our VAT number is FR 263 285 818 14, and our SIREN number is 328 581 814.

(b) To contact us, please see our Contact Us Page or email us at contact@evaflor.com

3 Our products

(a) Images of products on our website are for illustrative purposes only. The products you received may vary slightly from these images. Although we have made every effort to display colors accurately, we cannot guarantee that your computer's display of colors will accurately reflect the color of the Products.

(b) Product packaging may vary from that shown on images on our website.

4 Use of our website

(a) Your use of our website is governed by our Website Terms of Use, Privacy Policy, Acceptable Use Policy and Cookies Policy. Please take the time to read them, as they contain important terms that apply to you.

(b) Whilst we accept responsibility for statements and representations made by our duly authorized agents, please ensure that any claim for deviation from these conditions which may have been agreed is confirmed in writing.

(c) The purchase of products from our website is restricted to persons who are at least 18 years of age, and those who are legally capable of entering into binding contracts.

(d) Only consumers may purchase products from this website. If you are a company wishing to buy these products for resale, please contact us at +33 1 34 45 25 25 or by email at the following address contact@evaflor.com

5 Use of your personal information

We only use your personal information in accordance with our privacy policy. For more details, please see our privacy policy. Please take the time to read this document as it contains important terms that apply to you.

6 Terms of the contract between the two parties

(a) Our order process allows you to check and correct any errors before placing your order. Please take the time to read and check your order on each page of the ordering process.

(b) To order products from this website, you must:

  • Step 1 – Add your product to the online cart
  • Step 2 – Click on the shopping cart and select "Proceed to payment"
  • Step 3 – Enter your contact details and delivery address
  • Step 4 – Select shipping method and click "Proceed to payment"
  • Step 5 – Select your payment method: Credit card or Paypal and click on "Check order"

By clicking on "Validate payment" you confirm that you have read, understood and accepted these terms and conditions.

(c) You can pay for products on our website using a debit or credit card or PayPal.

(d) When you select "Credit Card", all credit/debit card transactions on our website are processed using a secure online payment gateway which encrypts your card details to which we do not we can't access. Any personal information that we may access about you will only be used in accordance with our privacy policy.

(e) If you wish to pay for the Products using PayPal, please select 'Paypal' and you will be redirected to the PayPal login page to complete payment for the order. If you do not have a PayPal account, you can register on the PayPal login page before completing your order.

(f) After placing an order, you will receive an email from us confirming that we have received your order. This does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6(g).

(g) We will confirm our acceptance of your order by sending you an email confirming that the products have been dispatched ('Dispatch Confirmation'). It is at this time that the contract between the parties for the sale and purchase of the products ordered will be constituted and will become binding. The contract that is concluded will be written in French and will include these general conditions.

(h) If we are unable to supply you with a product, for example because that product is not in stock or no longer available, or because of an error in price or description on our website (see clause 13(e)) or because we are unable to obtain authorization for your payment, we will notify you by email as soon as possible and your order will not be processed. If you have already paid for the products, we will refund the full amount paid as soon as possible.

(i) We may decide, at our discretion, not to accept an order from you for any Product.

7 Our right to make changes

(a) Minor Changes. We may update or otherwise modify these Terms from time to time to reflect changes in market conditions that affect our business: changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system capabilities. These changes have no effect on the use of the product.

(b) More Significant Changes. When we change these Terms or the Products and those changes affect your rights under these Terms or your use of the Products in any material way, you will be notified when the relevant changes take effect. You can then end the contract before the changes take effect and be reimbursed for any product you have paid for but have not yet received.

(c) Please check these terms regularly to ensure that you are aware of any changes we have made.

8 You have the right to change your mind

(a) You have the legal right to change your mind and cancel your order, at any time, from the date of the order until 14 days after the date of delivery of the products ordered. If the order is divided into several deliveries on different days, the cancellation period is extended up to 14 days after the date of the last delivery.

(b) Our Money Back Guarantee

In addition to your legal rights under clause 8(a) we offer our customers (who are consumers) who purchase through our website for deliveries to addresses in Europe a money back guarantee which is more generous than your rights as a consumer under the law. We've highlighted in the table below how our policy is more generous than usual, but full details of our money-back guarantee can be found here. Please note that as a consumer you also have legal rights in relation to the products which are not affected by the money back guarantee.

Legal rights

How our money-back guarantee is more generous

14 days to change your mind

30 days to change your mind

The customer must pay the return costs

If the delivery address of the product is in the EU, returns are free

(c) Therefore, if you change your mind and wish to cancel your order, you can do so at any time within 30 days of the date you placed the order. To cancel your order, please inform us by sending us an email at the following address: contact@evaflor.com or by writing to us at the following address: 1 rue Eugene Varlin 95140 Garges-lès-Gonesse, France and in the both cases, please provide your name, address, order number and email. Refunds will be made in accordance with our refund policy (see clause 10 below).

9 Damaged or Defective Products and Other Termination Rights

(a) We have a legal obligation to supply products which conform to the order which we have accepted. Therefore, if your purchase is faulty, broken on arrival or misdescribed (minor variations do not count see clause 3(a)) and we agree with you following an examination of the returned product, then ( at your option) we will either replace the product free of charge or refund the price of the product and the postage you paid to return the product to us, together with any reasonable costs you incurred in returning the item to us, in accordance with our refund policy see clause 10 below). Simply return the defective, unused product to us by sending the product to the address listed in the refund policy.

(b) You also have the right to withdraw from the contract for the delivery of any product where:

  • we have informed you of an error in the price or description of the product you ordered and you do not wish to continue;
  • delivery of the products may be significantly delayed due to events beyond our control;
  • we have temporarily interrupted or we have informed you that we will temporarily interrupt the supply of the products for a period of more than 30 days beyond the delivery date of the order specified in your order confirmation email; Where
  • we have committed a fault or we have not respected the contract.

(c) If the circumstances described above are met, please notify us by email at the following address contact@evaflor.com or write to us at the following address: 1, rue Eugene Varlin, 95140 Garges-lès-Gonesse , France, explaining the reason for the request. The contract will end on receipt of your notification and if you are entitled to a refund, we will reimburse you in full for the price of the products (plus postage) which you have paid for and which have not yet been delivered. You may also be entitled to compensation.

(d) As a consumer, you will always have legal rights in respect of products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these terms. You can get advice on your legal rights from your local Citizens' Consultation Office.

10 Refunds

(a) If you decide to end the contract, for any reason, after the products have been dispatched or after you have received them, you must send them back to us. If you exercise your right to change your mind, you must return the goods to us as soon as possible and in any event within 14 days of the date on which you tell us you wish to end the contract. .

(b) You will be responsible for the cost of returning the products, except in the following cases:

  • you exercise your right under our money back guarantee (and the delivery address for the products is in the EU);
  • the products you received are defective or not as described; Where
  • if you withdraw from the contract for the following reasons: we have informed you of an upcoming change to the product or these conditions, an error in price or description, a delay in delivery due to events beyond our control or because you have the legal right to do so, due to a mistake made by us. (see clause 9(d)).

(c) You must take care of the products while they are in your possession, and unless you exercise your rights under the money back guarantee, the products must be returned to us unused and in their original packaging.

(d) If you choose to return a product to us, we will not be liable for any loss or damage incurred in transit. If you are returning your products by post, we recommend that you send them by registered post to your local post office or by courier service in order to be able to track the products. It is also recommended that you retain proof of postage or proof of shipment and the tracking number until the purchase price has been refunded.

(e) If the products are damaged or lost during delivery, we reserve the right to charge you, or not reimburse you, any amounts due to you which are attributable to the loss or damage.

(f) We will use the same method to refund you that we used to pay for your purchase.

(g) If you cancel your order in accordance with these conditions, you will be fully refunded the price you paid for the products, including delivery costs.

(h) We will make any refunds due to you as soon as possible. If you exercise your right to change your mind, we will process any refund due to you as soon as possible and, in any case, no later than 14 days after the date on which we receive the returned products or (if earlier ) the day you provide us with proof that you have sent the products.

11 Delivery

(a) Delivery costs and times vary depending on the delivery address. Information on estimated delivery times is available on our website. Please read clause 16 about what happens if an event beyond our control causes a delay in delivery or the inability to deliver the product. We will communicate a new delivery date to you if an event beyond our control occurs.

(b) We will do our best to send your products to you on the delivery date specified in the order confirmation email or, if no date is specified, no later than 30 days after the date of your order confirmation email. ordered. If we are unable to meet the estimated delivery date, we will provide you with a new estimated delivery date.

(c) Delivery will be made when the products have been delivered to the address indicated.

(d) If no one is available at your address to take delivery and it is not possible to leave the products in a safe place, a note advising you that delivery has been attempted and that the products are on our courier's premises will be deposited in your letterbox, in which case please contact us or our courier to arrange redelivery.

(e) If after an unsuccessful delivery attempt you do not agree to a new delivery date or do not collect the parcel from the delivery depot notified to you, we will contact you for instructions additional costs and we may charge you storage costs and any additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or arrange redelivery or collection, we may end the contract and refund any money you already have. paid for the order, but we reserve the right to deduct from the refund a reasonable sum as compensation for any costs incurred by us as a result.

(f) We are responsible for the products until they are delivered to you. You are responsible for the products after delivery, and the products will belong to you once full payment for your order has been received.

(g) You must, as soon as possible, check all products received against your order. If you discover that the products are damaged or misdescribed after delivery, you are advised to notify us as soon as possible, as your legal rights as a consumer vary depending on the time that has elapsed.

12 International Delivery

(a) We deliver to these countries: Belgium, Luxembourg and Switzerland. However, there are restrictions on certain products for certain international delivery destinations, so please read the information on this page carefully before ordering products.

(b) If you order products from our website for delivery to one of the international destinations listed there, delivery costs and times vary depending on the delivery location chosen when you place an order. Your order may also be subject to import duties and taxes which are applied when the package arrives at its destination. You will be responsible for paying these import duties and taxes. We have no control over these charges and cannot predict their amount.

(c) You must comply with all applicable laws and regulations of the country to which the products are destined. We accept no liability if you fail to comply with the law.

13 Product prices and delivery costs

(a) Product prices are those shown on our website from time to time. We take every precaution to ensure that product prices are correct at the time the relevant information is entered into the system. However, if we discover an error in the price of the products you have ordered, please see clause 13(e) to find out what happens in this case.

(b) Prices for our products may change from time to time, but changes will not affect orders which have already been confirmed with a Dispatch Confirmation.

(c) Product prices include VAT (if applicable) at the rate currently in force in France. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for all the products before the change in VAT takes effect.

(d) The price of a product does not include delivery charges, which you must also pay. Our delivery costs are shown on our website regularly and depend on the country of delivery chosen at the time you place your order. Delivery charges are available on our website and will be displayed prior to placing the order. Please take the time to read and check your order at each stage of the ordering process.

(e) Our website contains a large number of products. It is always possible that, despite our reasonable efforts, certain products offered on our website may be incorrectly priced. If we detect an error in the price of the products you have ordered, we will inform you of this error and we will give you the option of continuing to purchase this product at the correct price or canceling your order. We will not process your order until we receive your instructions. If we are unable to contact you using the contact details you provided during the order process, the order will be canceled and we will notify you in writing. Please be aware that if the pricing error is obvious and unmistakable and you could reasonably have recognized it as a pricing error, we are under no obligation to supply the Products at the incorrect (lower) price.

14 Discount and Promotion Codes

(a) Occasionally we may offer special promotions (such as discounts or offers) on certain products. We have the right to withdraw such promotions at any time, and they may also be subject to time restrictions, availability and other terms and conditions.

(b) To avoid disappointment, please ensure you check the terms of any promotional offer before attempting to redeem it.

(c) We may occasionally offer promotional discounts, with or without a promotional code. Promotions with codes are generally only valid for a single transaction and once the code is used it is deactivated and no longer valid.

(d) Promotions cannot be added to an order once the order is confirmed, so you must ensure the coupon is registered before confirming and paying for the products.

(e) We occasionally work with third parties to offer promotions related to our products, but we are not responsible for any promotions related to our products when such promotions are posted on external websites or other media not owned by us. have not approved.

15 Our responsibility

(a) If we breach these terms, we are liable for any loss or damage you suffer which is a natural and foreseeable consequence of our breach of these terms or our negligence, but we are not liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was foreseen by both parties when entering into the contract.

(b) We only supply the products for domestic and private use. You agree not to use the product for commercial or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

(c) We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of the terms implied by law, including your right to receive the products as described, corresponding to the information we have provided to you and to any samples or models that you have seen or examined; of satisfactory quality; suitable for any particular use communicated to us; supplied with reasonable skill and care and, when installed by us, correctly installed.

16 Events Beyond Our Control

(a) We may be required to suspend the performance of the contract between the two parties, if we are unable to perform our obligations due to an act, an event, an event which does not product, omission or accident beyond our control, including:

  • Strikes or other industrial action organized by third parties;
  • civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • failure of public or private telecommunications networks;
  • impossibility of using the railway, maritime transport, plane, automobile or any other means of public or private transport;
  • any government laws, orders, legislation, regulations or restrictions; Where
  • any failure or interruption of service beyond our control.

(b) We will contact you in advance to let you know that we are going to suspend supply of the product, unless the problem is urgent or urgent, in which case we will contact you as soon as possible. If we have to suspend delivery of the product for more than 30 days beyond the estimated delivery date, you can contact us to end the contract and we will refund any sums you have paid in advance in accordance with our refund policy, unless you agree to the revised date. If we refund you, we will have no further liability to you.

17 Other important terms

(a) We may transfer our rights and obligations under a contract to another organisation. We will contact you to let you know if we intend to do so. If you are not satisfied with the change or if you feel that the service you are currently receiving is not the same, you can contact us to end the contract within 14 days of the notification received about this change and we will refund any payments you have made in advance for products not supplied.

(b) You need our consent to transfer your rights to someone else (but you can always transfer our guarantee). You may transfer your rights or your obligations under these Terms to another person only if we agree to this in writing.

(c) No one else has any rights under this contract (except someone to whom you transfer your guarantee). This contract is between you and us. No other person shall be entitled to enforce any of its terms except as provided in clause 17(b) in relation to our warranty. Neither party will need anyone else's consent to end the contract or make changes to these terms.

(d) Even if we delay the performance of this contract, we can still perform it later. If we do not immediately insist that you do all that you are required to do under these Terms, or if we delay in taking action against you in respect of your breach of this Agreement, this does not mean not that you don't have to and it won't prevent us from taking action against you at a later date. For example, if you miss a payment and, instead of asking you for it, we continue to supply you with the requested products, we may still ask you to make the payment later.

(e) Laws that apply to this Agreement and where you can bring legal action. Contracts for the purchase of products on our website will be governed by French law and you may bring legal proceedings relating to the products in the French courts. If you reside in another country of the European Union, you can bring a legal action concerning the products, either in the country in which you reside or in the French courts.

18 Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body examines the facts of a dispute and seeks to resolve it, without you having to go to court. If you are unhappy with the way we have handled a complaint, you can use alternative dispute resolution. This does not prevent you from going to court if you are still not satisfied with the result. In addition, please note that disputes can be submitted for online resolution, on the European Commission's online dispute resolution platform, available at www.ec.europa.eu/ consumers/odr .

19 Contact us

If you have any questions about us, about these conditions, about our website or our products, do not hesitate to contact us at the following address contact@evaflor.com or by mail at the following address EVAFLOR, 1 Rue Eugène Varlin, 95140 Garges-lès-Gonesse, France. We will acknowledge receipt of your correspondence by contacting you in writing, most of the time by e-mail.

Cancellation form template

(Please complete and return this form only if you wish to withdraw from the contract)

To EVAFLOR,

I/we [*] hereby inform/inform you that I/we [*] cancel my/cancel our [*] contract for the sale of the following goods [*]/for the provision of the following service [*] ,

Ordered on [*]/received on [*],

Name of consumer(s),

Address of the consumer(s),

Signature of the consumer(s) (only if this form is notified on paper),

Date

[*]Remove the useless phrase